When it comes to keeping their operation as efficient as possible, Woodfords Family Services relies on Gilchrist Scott
Like many of us, this Portland organization is doing more with less. However, with some improved use of Dynamics GP, they've also been able to grow.
"I feel comfortable knowing that if there is something we can't figure out, we have a partner to call for help," Pete said. "We only spend so much time trying to figure something out, then we call them to get us through it so we stay efficient."
The information generated through Great Plains is used at Woodfords in payroll and payroll reporting, financial statements and accounting, and accounts payable. The organization pays their bills and also completes a significant part of their human resources work through the system.
"Having Gilchrist Scott support us in Great Plains has made our finance department much more efficient," Pete added. "They have helped us evolve to a place where we are able to track data and produce financial statements. We are doing more with less staff, and we've been able to grow."
In addition to results you can measure, Pete said Gilchrist Scott has developed a strong relationship with Woodfords during the six years they've worked together.
"They want to know how we're doing, so I've chatted with them about our struggles - for example, how we can only afford so much so we want to be able to maximize our purchase," Pete explained. "Gilchrist Scott figures out what will work and gives us the best price they can. They really understand our business."
They have also consulted with Woodfords regarding new software purchases, in which Gilchrist Scott checks the compatibility of the software in question with Great Plains. The company also works with Woodfords' staff on training; showing them the highlights and explaining what can be accomplished with the software.
But their history of being a partner with an excellent service record may be what matters most to Woodfords.
"The knowledge they have of our system right now is key. If we didn't have them, that would have to start over from scratch," Pete said. "And they're just a phone call away. There's a level of comfort with knowing if we can't do it, they can help us."
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